Dreaming of next holiday

tui-atolTUI’S TRAVEL PROMISE – BOOKINGS MADE ON OR AFTER 17 MARCH 2020 during COVID-19 Lockdown

If you make a new TUI, Marella Cruises, First Choice or TUI River Cruises package holiday booking between 17 March 2020 and 31 May 2020, you won’t need to pay your balance until four weeks before your departure date.

TUI would like to reassure you that should your holiday become affected by changes in travel restrictions or government advice, meaning that it can no longer go ahead as planned, TUI will contact you to offer a range of flexible options.

As ever, the health and safety of our customers and crew is TUI top priority. TUI, Marella Cruises, First Choice or TUI River Cruises can’t wait to take you on holiday in the future.

These new terms and conditions are applicable up until 31 May 2020.

Still 1000's of free kids places available for 2021 holidays

Booking Terms and Conditions

With TUI you can now book your whole holiday or just the bits that suit you – just the flight, your accommodation, your car hire and much more.
Many of the flights and flight-inclusive holidays on the TUI  website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask TUI, Marella Cruises, First Choice or TUI River Cruises to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate

Depending on which combination of products you choose to book, your terms and conditions will vary.

The following details the different types of products available and the applicable terms and conditions:

TUI Package Holiday

This product offers you combinations of TUI hotels and TUI Airways flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018, as well as other benefits, such as hand picked accommodation, local assistance, etc.

To view TUI Package Holiday terms and conditions for all holidays booked before 17/03/20 please click here.

To view TUI Package Holiday terms and conditions for holidays booked on and from 17/03/20 to 31/05/20 please click here

To view TUI Package Holiday terms and conditions for Marella Cruise and TUI River Cruises booked on or from 17/03/20 to 31/05/20 please click here.

Coronavirus Free Amendment Policy

From 17 March 2020, if you have an existing booking made on or before 16 March, and are due to travel on or before 30 June 2020, you can amend your booking to a holiday starting at a later date, with no amendment fee. The free amendment must be made no later than 7 days before your original departure date. Any amendment within 7 days will be subject to normal booking terms and conditions. This includes both Marella Cruises and TUI River Cruises. These terms are applicable for customers on TUI Airways and 3rd Party Flights. However, if you were originally travelling with a 3rd Party Airline you must amend to a holiday that has flights with the same carrier. If you want to amend to a holiday which includes flights with a different 3rd Party Airline, the normal booking terms and conditions apply.

If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, TUI will refund any balance overpaid versus the new holiday price.

For bookings made on or after 17 March 2020 an amendment charge will apply, please refer to your booking terms and conditions.

This policy will be in place up to and including 31 May 2020.
TUI Airways flights

This product offers you a great selection of TUI Airways flights from over 20 UK airports to an even larger number of destinations at competitive prices. To view  TUI Airways flight terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.

TUI Hotel Only

This product offers you a great selection of TUI Hotels from a wide range of countries at competitive prices. To view TUI Hotel Only terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.