TUI and First Choice Holiday rebooking options

Holiday rebooking options.

Book now for Summer 2022TUI group want to offer their customers flexibility and choice this summer. So where borders are open and FCDO advice allows travel, TUI and First Choice will operate a small programme to those destinations. This is in line with the government updates.

It may be that TUI and First Choice are still flying to your destination from an alternative UK airport or day of the week, so please check TUI and First Choice websites for details.

TUI and First Choice Holiday rebooking optionsYOUR OPTIONS

1. Rebook another holiday and get a 20% incentive*
TUI and First Choice have a range of alternative holidays available for you to choose from and would love to take you away on holiday*.

2. Cancel and receive a refund
TUI and First Choice understand you may not be ready to book a different holiday right now. If so, you can cancel your booking and receive a full refund.

TUI and First Choice Holiday rebooking options*If you find an alternative holiday that is more expensive than the original holiday you booked, you’ll receive an incentive worth up to 20% of the value of your holiday. If your new holiday is cheaper than your original, you’ll automatically be refunded the difference.

Book now for Summer 2022

Holiday rebooking options

Booked your TUI or First Choie holiday Online?If you booked online (unless you have non TUI flights or holiday extras on your booking– see below) visit Manage my Booking within the next 14 days to amend or cancel your holiday – your 20% incentive will be automatically applied when you rebook. View our video on how to amend your booking which is shown below.
Booked your TUI or First Choie holiday instore?If you booked in a TUI store one of the TUI and First Choice travel advisors will call you before your holiday is due to depart. They may call from an unknown number so please keep an eye out for this. Or alternatively, if you know you want to cancel or change your holiday, call TUI and First Choice on 0203 451 2688.
Booked your TUI or First Choie holiday in a travel agents?If you booked in another travel agent your agent will contact you soon to discuss your options. They can amend or cancel the booking on your behalf within the next 14 days.
Not using TUI flights?If your holiday has non TUI flights (e.g. easyJet, BA etc) or holiday extras (e.g. insurance, airport parking etc) TUI and First Choice will call you to discuss your options – please wait for us to call you.

TUI and First Choice Holiday rebooking options

TUI and First Choice contact centre teams are experiencing higher than average call volumes so please follow the instructions above to amend or cancel your booking.

All of TUI and First Choice holidays are backed by TUI and First Choice holiday promise.

Please note that if you paid for your original holiday by direct debit, TUI and First Choice will continue to take monthly payments, until you have amended or cancelled.

If you are unable to use Manage My Booking, or are having difficulty with it, please call TUI and First Choice on 0203 451 2688.

Once again, TUI and First Choice are sorry that you have been affected and look forward to welcoming you back soon.

TUI and First Choice Customer Services team

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