Holiday rebooking options.
TUI group want to offer their customers flexibility and choice this summer. So where borders are open and FCDO advice allows travel, TUI and First Choice will operate a small programme to those destinations. This is in line with the government updates.
*If you find an alternative holiday that is more expensive than the original holiday you booked, you’ll receive an incentive worth up to 20% of the value of your holiday. If your new holiday is cheaper than your original, you’ll automatically be refunded the difference.
Holiday rebooking options
|If you booked online (unless you have non TUI flights or holiday extras on your booking– see below) visit Manage my Booking within the next 14 days to amend or cancel your holiday – your 20% incentive will be automatically applied when you rebook. View our video on how to amend your booking which is shown below.|
|If you booked in a TUI store one of the TUI and First Choice travel advisors will call you before your holiday is due to depart. They may call from an unknown number so please keep an eye out for this. Or alternatively, if you know you want to cancel or change your holiday, call TUI and First Choice on 0203 451 2688.|
|If you booked in another travel agent your agent will contact you soon to discuss your options. They can amend or cancel the booking on your behalf within the next 14 days.|
|If your holiday has non TUI flights (e.g. easyJet, BA etc) or holiday extras (e.g. insurance, airport parking etc) TUI and First Choice will call you to discuss your options – please wait for us to call you.|
Please note that if you paid for your original holiday by direct debit, TUI and First Choice will continue to take monthly payments, until you have amended or cancelled.
If you are unable to use Manage My Booking, or are having difficulty with it, please call TUI and First Choice on 0203 451 2688.
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