TUI Group statement COVID 19

This has been taken directly from a TUI sent email, regarding COVID 19.

Firstly, thank you for being a TUI, First Choice or Marella Cruises customer. We understand you may be apprehensive about making future travel plans during this uncertain time, and we fully appreciate the need to provide you with additional freedom and peace of mind when it comes to going on holiday.

Due to the ongoing situation regarding COVID-19, the Foreign and Commonwealth Office have advised against all but essential travel up until 16 April 2020. We are therefore no longer operating TUI, First Choice and Marella Cruises holidays departing between 17 March 2020 and 16 April 2020. We are proactively contacting all customers due to travel during this time to offer a range of flexible options.

Above all else, the health and safety of our customers and crew remains our number-one priority during this time, and we will continue to follow government advice. If future holidays are affected by changes in travel restrictions or government advice, we will continue to proactively contact customers to discuss their options.

If you’d like to travel with us in the future, but want more flexibility and peace of mind when you book, we’re giving customers more time to pay their final balance. If you book a TUI, First Choice or Marella Cruises package holiday between 17 March and 31 May 2020, you won’t need to pay your final balance until four weeks before your departure.

Finally, we’d like to thank you for your patience and support and reassure you that our teams are working around the clock to ensure we are sharing the most up-to-date travel information available. We understand you may be feeling uncertain about your holiday plans, but you can feel confident that, as this situation develops, we will continue to make the best choice for our customers.

We would like to give those due to travel after the 16 April the additional freedom and peace of mind when it comes to travelling in the future, which is why from today we will be offering our travel promise. From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any holiday on sale. You can do this up to seven days before your original departure date. Please refer to booking terms and conditions for more information.

This policy is in place until 31 May 2020. Therefore, customers travelling from 8 June-20 June 2020 should make any amends before 30 May 2020.

We look forward to taking you on holiday soon.