TUI holiday promise – latest news

TUI Holiday promiseLatest TUI News

TUI have released a holiday promise, here is a copy of the email that is being sent to their customers who have booked a holiday.

Dear Customer,

I hope this finds you and those you care about safe and well.
As your holiday approaches I wanted to share a few updates on how we are getting ready to take you away.
The last few months have been truly extraordinary and we have all had to make changes in our everyday lives. We’ve adjusted the way we shop, work and socialise – and the way we go on holiday in the future will also be a little different.
But although we find ourselves in exceptional circumstances, we want to assure you that we will do everything we can to continue to take you on safe and enjoyable holidays.
From check-ins and bag drops to flights and airport transfers, right through to every element of your hotel stay, we will have it covered.
And, we’ve created our holiday promise to help you begin to travel again with total peace of mind.


We promise to introduce extra measures to protect you, as well as us, against COVID-19 – from disinfecting the aircraft cabin to making sure our hotels are deep-cleaned before they reopen.

We promise you’ll have a brilliant TUI holiday, just like always. If there are any significant changes at your hotel, resort or destination, which will stop this from happening, we won’t take you there.

24 hour TUI support24-HOUR SUPPORT
We promise you’ll be supported 24/7 by our holiday reps. Simply download the TUI App or have a chat with our expertly trained staff.

TUI will only take you on holiday to regions with no quarantineQUARANTINE-FREE HOLIDAYS
We promise we’ll only take you on quarantine-free holidays. This means we won’t travel to places that will ask you to self-isolate on arrival.

Refunds if your holiday does not go aheadNO HOLIDAY, NO WORRIES
We promise we’ll be in contact as soon as we can if your holiday can’t go ahead due to COVID-19. We’ll offer you the opportunity to change your booking to a different holiday. Or, you can take a refund credit note or a full cash refund..

Before you board, your plane will have been deep-cleaned from nose to tail. All our aircraft are fitted with state-of-the-art filters and ventilation systems, which carefully control the air quality and flow fresh air through the cabin every few minutes. Everything we do will be in line with the very latest advice from the government and holiday industry experts.
As you’d expect from TUI, when you arrive at your destination, absolutely everything will have been fully checked to ensure your safety and wellbeing – from your airport transfers to our excursions. We’ve also got a detailed plan in place to make sure all hotel facilities meet the highest standards of hygiene and are ready to welcome you.
We’ll be aiming to make our holidays as contactless as possible and our TUI App will help you do that from start to finish.
We promise to do everything we can to give you the best holiday experience possible. To find out more about our promise to you, and about the experience you can expect in our hotels and on our aircraft, take a look here.
We can’t wait to welcome you back and take you on holiday again soon.

Andrew Flintham
Managing Director of TUI UK&I

TUI Holidays

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